Create a WordPress User for Support
To access your site to provide support or maintenance, you'll need to set up a new user for us to use. This article will show you step by step how to create this account.
Step 1 - Log-in to WordPress
Log into your WordPress site using your username and password so that you are on the backend dashboard.
Step 2 - Add a new user
On the side menu, hover over 'Users', and click on 'Add New User'
Step 3 - Setup the new user
Fill out the fields for username, email, first name, and last name. Use the values for these shown in the photo below.
A password should have been automatically generated, if not, then click 'Generate password' button. (If you can't see the password, click the show button next to the text box.) Copy this password to your clipboard and/or paste it into a text editor, you will need it later.
Make sure the role is set to administrator, and the box for 'Send User Notification' is checked.
If everything looks correct, click 'Add New User'
Step 4 - Create a secure link
Go to password.link in your browser.
In the text box, paste the password you saved earlier and click 'Create secure link'.
Copy the link to your clipboard or save it with a text editor as you will need it in a moment. (Do not visit the link to test it as it will only work once).
Once you have the link, open your email client.
Step 5 - Send us the link
Open a new email, add our sys-ops email address as the 'To' address, add the project number as the subject (or leave it blank), and paste the link in the body.
When you're ready, click send.
Do NOT add any additional information like the username, email, or anything else to the email.
After we're done
If you're a support client, and want to remove the account after work is complete so it can't be used again, follow the steps below:
1. Log into WordPress and on your WordPress Dashboard from the side menu, hover over 'Users', and click on 'All users"
2. Find the account you created for us in the list of users.
3. Hover over the account's name, and several options should pop up under the name.
4. Click on the red 'Delete' button and confirm any popups.
If you plan to use us again, you can leave the account setup, but we recommend changing the role, to subscriber, and/or changing the password.
Unless you have on-going services with us, credentials for support accounts are removed from our system after your request is completed.
If you have any trouble setting up or removing the account, are unable to access the Dashboard, or use a different sign in system (such as SSO), get in touch.