Invoicing & Payments Policy
OVERVIEW
This policy establishes the standards for invoicing, payments, fees, and recovery to ensure consistency in the way we transact with our clients and to provide our clients with a clear understanding of these standards. By transacting with Acme Ventures LLC, you agree to the terms of this policy.
ESTIMATES
Estimates are automatically generated for some types of projects and clients may request an estimate prior to the start of any work. Once an estimate is generated it is valid for 15 days and must be approved by the client prior to the start of any work.
Estimates are not a guarantee of final costs.
Acme Ventures LLC will perform work up to +10% of the approved estimated costs. If further work is required to complete the project Acme Ventures LLC will stop work and generate a new estimate with the updated estimated costs which must be approved by the client.
Estimates can be approved from your account page or via email.
DEPOSITS
Acme Ventures LLC may require a deposit to set an appointment or prior to rendering any services. When a deposit is required the amount and cancellation / refund policy will be a part of the contract the client signs prior to any appointment or services. All deposit payments are applied to the final invoice upon completion of work unless otherwise specified in the contract.
INVOICES
Invoices are available for customers to view in your account and are sent by email.
ACCEPTED PAYMENTS
Acme Ventures LLC accepts the following form of payments:
- Credit Cards
- VISA
- Mastercard
- American Express
- Bank Payments
- ACH Transfer
- Checks
- Cashier's Check
- Business Check
- Other Payment Methods
- Cash App
- Venmo
(Cash payments require prior approval and are only accepted in person)
PAYMENT MAILING ADDRESS
Acme Ventures LLC
PO Box 552
Asheboro, NC, 27204
CHECK PROCESSING
Payments made via cashiers or business checks are considered a valid payment as of the date they are received, or three mailing days from the post-marked date (whichever is sooner). Checks payments are not applied invoice as a payment until the payment clears. However, during the processing time no late fees will be applied to the invoice.
If a check fails to clear, the client will be charged an NSF fee and any late fees that would have been applied to the invoice during the processing time. Late fees may be avoided if the client is able to make a valid payment on the same business day as the notification of the NSF. The client will still be charged an NSF fee.
Clients are strongly encouraged to put the invoice number in the memo line of the check.
NSF
If a check presented by the client is not honored by the bank and returns NSF, then the client will be charged a $40 NSF fee.
EXTENDED TERMS / PAYMENT PLANS
Extended payment terms of 30, 45 and 60 days are available to clients who need more time to pay an invoice. Clients must request extended payment terms by contacting Acme Ventures LLC prior to the due date of the invoice. Acme Ventures LLC has sole discretion if a request for extended payment terms is granted.
If a client is unable to pay the invoice in full, they may request a payment plan. The following payment plans are available:
- 30 Days - Total split over two payments with a payment due every 15 days.
- 45 Days - Total split over three payments with a payment due every 15 days.
- 60 days - Total split over four payments with a payment due every 15 days.
Any missed or past due payments on a payment plan will be subject to a $20 missed payment fee.
PARTIAL PAYMENTS
Partial payments on invoices are accepted. When paying through our client portal using a credit / debit card, or ACH payment the client must request to make a partial payment to Acme Ventures LLC. The client must still pay the invoice in full by the due date.
DUE DATES
By default, all invoices are NET-15 for domestic clients and NET-30 for international clients, unless agreed upon ahead of time. Payments after the due date may be subject to late fees (See Below). Acme Ventures LLC will send e-mail reminders about overdue invoices, you agree to receive these automated email reminders.
LATE FEES
Clients will incur late fees as follows:
- A 10% late fee will be charged when the invoice is past due.
- An additional 10% late fee will be applied if the invoice remains unpaid 15 days past the due date.
- An additional 10% late fee will be added if the invoice remains unpaid 30 days past the due date.
- A final 10% late fee will be added if the invoice remains unpaid 45 days past the due date.
Each late fee is calculated based on the outstanding balance of the invoice at the time the fee is applied. The late fee policy applies to all projects by default, unless otherwise modified in the project's contract. Additional fees may be added if an invoice is referred to collections or the legal department for non-payment.
COLLECTIONS
If an account is more than 45 days past due with a balance over $50, the account will be referred to Acme Ventures' administrative team for either civil litigation or referral to collections. All late fees as well as the expenses for legal action will be reflected in the total amount owed. Clients will be notified by email when an account is referred to the administrative team and will have three (3) business days to bring the account into good standing. After three (3) business days the client will be notified of the action being taken on the account.
THIRD PARTY PROCESSOR
ACH, Credit, and Debit transactions are processed by a third-party processor and are subject to their terms and conditions which are presented to the client when making a payment. Any credit card processing fee charged by any third-party provider will be split equally between Acme Ventures LLC and the Client.
TAX
The client is responsible for paying all taxes that Acme Ventures LLC is required to charge. This includes state and county sales and use tax.
DISPUTES / CHARGEBACKS
Clients who would like to dispute a charge should contact Acme Ventures LLC. Clients who request a chargeback or places a stop payment without consulting with Acme Ventures LLC first may be liable for all fees and expenses Acme Ventures LLC encounters in attempts to resolve the chargeback / stop payment and for all legal fees in civil legal proceedings.
DISPUTES / CONTACT
Clients may direct questions regarding charges, invoices, and fees to [email protected]. If you wish to dispute a charge or late fee or have a problem with a payment you should open a support ticket on the client system or send an email to [email protected].
Last Revised - Feb 2024 (v.24-01.1)