Work Stop Notices

A "work stop notice" is a notice issued by us to a client to provide notification that all work on a project will be or has been stopped until the client takes further action. 

Please note that a work stop notice is different from a project hold notice which only indicates that we are waiting on the client and cannot actively work on a project until they respond.

An accounting work stop is issued due to an accounting issue that requires action by the client. 

This may include:

• failing to pay a required deposit within 15 days of an invoice being posted
• having any invoice that is more than 30 days past due
• failing to update outdated billing information after being notified
• failing to pay a required expense within a specific deadline 

Re-occurring billing clients who have an invoice from any project that is 30 days or more past due are subject to a work stop notice being issued on their current projects.

An operations work stop is issued due to an operations issue that requires action by the client that has not been met within a specific deadline. 

This can include:

• failing to act on a project hold notice within the deadline
• failing to provide requested information or data necessary to proceed with a project within the deadline
• an issue with a project that required client action, where the client failed to act within the deadline
• when we have been unable to contact a client for more than ten business days

When a work stop notice is issued for any reason the client will be notified by email and provided with a copy of the notice. It will detail the reason for the work stop, steps to resolve the matter, deadlines, and information for contacting us.

If a client fails to act on a work stop notice within the specified deadline, we may close any open projects and send an invoice for all work performed prior to the work stop notice being issued. 

Unresolved work stop notices remain on a client's account permanently. 

An accounting work stop notice can prevent us from performing work on any project, even if the work stop was issued for a different project. 

If we provide service(s) under an on-going contract or agreement, and that client receives more than two work stop notices from us within a year, we will review the clients account which may result in changes to future work, amendments to the contract, or termination of the contract and/or account. 

All work stop notices are noted on a client's account and could result in a higher likelihood that a deposit be required for future projects. 

Acme Ventures LLC may issue a work stop notice outside of the terms laid out in this help article at the discretion of management. If you need more information about a work stop notice you should contact us via the client accounts system.